Customers
MEET
How MEET Serves 15,000+ Customers using Quicko Pro
MEET by Quicko connects tax payers across India with expert guidance. As part of Quicko's tax platform, MEET emerged from a simple observation: while most people can file their own taxes online, many still get stuck on complex scenarios and need expert help.
MEET brings expert-led advice online, making tax guidance simple, personal, and available to everyone.
Opportunity
Preparing for Rapid Growth
MEET grew from 3 experts to a network of 50, helping thousands of customers every month. However, with more customers came the need for more coordination — making sure each one connected with the right expert, at the right time. The team needed a new way to plan their day, balance workload, and track performance all while maintaining their quality of service.
That’s how MEET became Quicko Pro's first customer, because we built it to support our own online advisory.
Solution
Building Quicko Pro
Quicko Pro started as an order management system, routing customers to experts based on their specific tax situations. Customers now book effortlessly. They see real-time availability, choose a time that works for them, and instantly connect with an expert who understands their requirements.
For the team, expert assignment works automatically. Income tax queries reach income tax experts, capital gains queries reach specialists in that area. The system takes everyone’s availability, expertise, and performance into account.
For the leadership, visibility replaced guesswork. Dashboards show real numbers on traffic, bookings, and revenue, making resource planning faster and more informed.
"We realised early that scaling an advisory takes more than hard work, it needs systems that actually support growth. We started building tools to solve our own challenges. Over time, those tools became the foundation for Quicko Pro."
- Akash Jhaveri, Sales and Operations Lead
Results
3x Growth with Reduced Manual Work
Today, Meet serves over 15,000 customers with a growing team of 50+ tax experts using Quicko Pro.
Booking time reduced by 85%, allowing customers to connect with experts within minutes.
The number of returning customers more than doubled, with many coming back to file taxes for their families as well.
Even during the busiest tax filing months, the platform maintained consistent service quality while handling 3x higher volume year-over-year.
